Since we provide an important service to the New Zealand public we need to make sure that our information is very clear and understandable to all. We try to use plain language in all of our public communications and getting the WriteMark on our latest brochure is evidence of our commitment. The idea of measuring up to a published quality standard appeals — it's one thing to say we use plain English, but quite another to be able to prove it. We're now looking at ways to meet this quality standard in as many of our communications as possible.